Our Privacy policy explains how we process and protect your details and the rights and choices available to support you in denying or accepting the use of particulars for various marketing or product upgrading purposes.
When you visit our websites or use our antivirus software and services, we may collect info or request certain information from you. The sources from which we collect specifics cover the following:
It includes information directly provided by you or your device and refers to identified or identifiable individuals. Such specifics may comprise direct identifiers like name, email address, postal and contact number, as well as online or indirect identifiers like login account, marketing preferences, social media accounts, and IP address.
If we associate other particulars with your details, we will treat that linked particulars as Personal Data, ensuring its protection and privacy.
We will also acquire info from reliable third-party sources, such as contact centers, agents, resellers, and app stores. Furthermore, we may engage third-party services, such as marketing, survey, analytics, or software suppliers, to help us in collecting relevant Personal information.
We do not process special categories of your particulars, such as information regarding health, race, ethnicity, political opinions, or personal opinions about the present ideological and cultural structures. Nor do we try to come to a conclusion using such sensitive inputs from the facts collected from you.
We categorize your personal info in different labels to streamline our info-processing methodology. For this, we have come up with three fundamental categories, which are called invoice statements, account particulars, and product info. To protect each of the directories, we follow a complete security policy in accordance with privacy regulatory rules.
We use invoice specifics to send you billing receipts, maintain purchase records, and process payment and invoice records. Additionally, it will be utilized to keep a good track record of renewal and expiry dates, activate features and monitor account activities across applications, architectures, and business systems.
The payment specifics in this category cover payment card figures, product license and keys, VAT/TAX ID and business ID, email address, billing address, and device fingerprint identity. Device fingerprints will be used to validate that the real payment had been made and the payment cards used in the process are original and acceptable for paying the amount. As soon as you make a purchase, this policy will come into effect.
Account particulars include the essential input that is needed to create and personalize an account with us. It covers things such as your name, email address, and username. Additionally, it involves relevant information related to our services, such as product details, licensing information, and device specifics. In certain cases, creating a profile may be necessary to access specific products or utilize certain functions within our offerings. The collected Account specifics play a crucial role in various aspects of our operations.
We use account inputs for various communication and customization purposes. Using this, we send reports regarding your licenses, provide you with essential support and let you know about other products and services with the latest updates. You will get guidance to manage your profile and easily login into the services. The usage of your account details will facilitate the activation of premium features and enhance your overall experience through personalized life-cycle interactions and tailored interface content. Service renewable date will help us validate the time during which the license is active. If you are a trial user, then it will add a free trial period along with the paid period of the services. Stay certain we handle your Account details with the utmost confidentiality and employ robust security measures to safeguard it from unauthorized access or misuse.
The third and final details types covered by our policy are broken into two subcategories, referred to as device particulars and service info. We’ll explain each of them individually for your benefit and convenience of comprehension. Here it is:
It comprises details about the device’s hardware, operating system, city and country of origin, IP address, device error logs, browser, network, and installed software, including 360 Antivirus Pro products.
It contains details about how our product is used and incidents connected to your use of it. Samples, detection details, files used to guard against malware, website URL information, and use statistics (activation, crashes, scans, and failures) are all included in this info.
We process your personal details after you have willingly entered into a contract with us for the following essential purposes:
Before processing your information, we will ask for your consent and provide you with critical input to help you understand our policy. In order to fulfill legal compliance, we will process your data when it is necessary to deal with the legal order, anti-money laundering sanctions, and other compliance necessities to deal with the issues appropriately.
We highly value your interests, which have been thoroughly taken into account throughout all the processing activities mentioned above. Our aim has been to strike a fair balance between safeguarding your privacy and ensuring smooth operations. Should you wish to do so, you have the right to raise objections regarding specific processing operations that pertain to your particular situation. For additional information, please refer to the section titled “Your Privacy Rights.”
We use a fair interest policy before using any details for processing. To do this, we explain our interests in clear and transparent words to you and get across our fair and reasonable interests policy that goes in accordance with your acknowledgment and interests also.
At our core, we prioritize your interests in every step of our decision-making process, ensuring a fair balance between safeguarding your privacy and maintaining seamless operations. We acknowledge the significance of your trust and take great care to address your concerns. Should you find any processing activities listed above objectionable for reasons relating to your specific situation, you have the right to raise an objection. In such cases, we will carefully assess your objections and ensure that your privacy is respected and protected.
In order to assist network and info-safeguarding activities, we process personal details. Organizations have a recognized legitimate interest in gathering and processing Personal info in a way consistent with EU data protection legislation in order to maintain network and information security. Using this method, we refer to how well our networks and information systems can withstand incidents, assaults, and illegal or nefarious actions that might jeopardize the security of the related services provided by or accessible through those networks and systems, as well as the accessibility, availability, authenticity, integrity, and confidentiality of the data we store and transmit. In addition, we collaborate with other stakeholders in the safety landscape as a member of the security community, especially through exchanging threat intelligence resources and supporting the development of innovative security solutions.
We have a legitimate interest in informing our consumers about potential advancements in performance, security, and privacy, as well as about products that complement or enhance previously acquired goods. Additionally, we may send messages to our clients with information and offers about goods they have previously purchased (such as limited-time deals).
If you are one of our customers, we feel it is our duty to keep you informed about security and utility updates, potential issues with your hardware and software, and effective fixes for these issues. We thus have a legitimate interest in ensuring that the info and the way in which it is delivered to you in this sort of communication are both relevant and non-intrusive. We use certain limited subsets of invoice info, Account details, and Service specifics to deliver this communication.
We may use your personal info to learn conversion tactics, campaign performance, and acquisitions through various channels, activations, interactions, and user downloads.
It is our justifiable interest to use important specifics to learn the process of better campaign performance of our products online. We do it to get more conversions through different sales channels. Users also get a better and easy interface to interact with our product and services making downloading and activating our services without any difficulty. Continued improvement in understanding how our clients engage with our offering is the essential aspect of our business improvement policy. For instance, we analyze particulars to determine the number of users who clicked on our offers or made a purchase after viewing our advertisements. These valuable analytics play a crucial role in enhancing the functionality, effectiveness, security, and reliability of our products and business activities. Moreover, they enable us to innovate and develop new products to better serve your needs.
Your Personal details may be shared within our group of companies to ensure seamless operations and to provide you with the best possible services. Rest assured; these entities are bound by the same privacy standards and policies as us.
We may collaborate with trusted partners to enhance our offerings and provide you with a more comprehensive experience. When sharing your specifics with these partners, we ensure they comply with adequate privacy and confidentiality requirements, as well as maintain robust security standards.
To streamline our operations and improve service delivery, we may engage reputable service providers to process data on our behalf. These providers are carefully chosen and are required to handle your data strictly for the purposes described in this Privacy Policy and relevant sections of our Products Policy.
In certain instances, we may be required to disclose your Personal info to public authorities, as mandated by applicable law. However, such disclosures will only be made in accordance with the relevant legal provisions.
For specific transactions, we may engage third-party payment processors to handle payment on our behalf. These payment processors are properly regulated and authorized to manage your payment information securely. Rest assured; they are prohibited from using your specifics for any purposes other than facilitating these payment services for us. It’s important to note that these third-party payment processors act as independent controllers of your input, having their own responsibility for data protection.
We are dedicated to transparency and accountability in our information practices. We take every precaution to ensure that your information is handled responsibly and with the utmost care. By partnering with reputable entities and service providers, we strive to maintain the top standards of privacy protection while delivering the exceptional services you expect from us. Your trust is essential to us, and we remain committed to preserving your privacy throughout our operations.
Our websites use cookies to personalize your experience, to let us know which areas of the site visitors have been to, to measure the success of campaigns, and to provide us with insights into user interactions and the user base as a whole so we can enhance our communications and products. When using our websites, you will be prompted to consent to the Cookie Policy’s conditions for data collection and use by cookies.
We employ analytical tools, including those from third parties, to, among other things, pinpoint potential performance or security problems with our products, enhance their stability and functionality, and comprehend how you use our products and websites so that we can enhance and optimize your user experience, and evaluate and improve our campaigns. For analytics, we make use of service and device data.
Although we often favor utilizing our own analytical tools, there are instances when we must collaborate with other parties who have created and are able to provide us with their own tools and knowledge. These partners, tools, and their privacy rules are shown below.
In exceptional cases, we may disclose your details to public authority only in extremely applicable law. Even in that situation, no data will be delivered without having some strong case which includes a subpoena or court-issued request, to enforce legal rights and applicable laws and to identify and prevent financial fraud.
Our privacy policy uses legal, physical, and technical measures to keep your personal information confidential.
Access to your details is strictly limited to authorized personnel with legitimate job-related needs. For instance, employees providing technical support or managing user accounts may have access. Similar requirements are imposed on third-party contractors processing data on our behalf, and they are contractually bound by confidentiality clauses even after leaving our company. When access is no longer necessary, individual credentials are promptly revoked.
Your personal info is stored in our database with advanced protections in place. We deploy technical programs, including up-to-date firewall protection, high-quality antivirus software, and regular virus definition updates to fortify security. Third-party service providers who access user info are also required to adopt appropriate security measures when deemed necessary by us.
Access to our database via the internet requires the use of an encrypted VPN, and email access is protected through user authentication. Third-party contractors handling Personal details on our behalf are obliged to implement reasonable physical safeguards.
We are committed to collecting only the essential input necessary for the intended purpose. By limiting the information we gather, we reduce the potential risk in case of information loss or security breaches. Minimizing info collection helps enhance overall security.
When providing products or services specifically designed for parental control and child online protection, we only collect and process particulars pertaining to children under the age specified in relevant jurisdictions. This information is collected based on your explicit instructions or disclosures. For more details about this processing, please refer to our Products Policy and the specific applicable notices.
At our core, we prioritize info security and your security. We continuously strive to maintain the highest industry leading standards of protection, employing comprehensive measures to secure your individual info. Your trust is invaluable to us, and we are committed to earning and preserving it throughout our interactions with you.
Our goal is to give you a safe, effective, and satisfying experience using our services. We cherish your faith in us and will work to maintain a balance between your interests and our needs. Please do not hesitate to contact us if you have any queries or issues since we are always available to help you and make sure your privacy is respected. We provide our users with some fundamental rights regarding the usage and processing of their information. They are as follows:
You have the right to get full information about the processing and utilization of your personal data. You are eligible to get a copy of your personal details from our DPO ( Data Protection Officer ).
If you think that your details are not registered in a precise way, then you have the right to make corrections to your info and keep it error free in every way possible.
Our privacy policy provides you with special rights to know about the usage of your personal data. Using this provision, you will be able to know the usage and processing purpose of your data. This policy comes with some extra terms and conditions in which an automated data processing concept is in action.
You can dissent and disapprove of the input analysis in some unique conditions keeping all the legal compliances in view. In such a situation, you will be able to withdraw your consent to use your personal information for direct marketing purposes, and we shall no longer use it for the same.
We allow you to restrict the info usage if you have any doubt about its accuracy and pending verification. In this situation, the processing is unlawful, and you request restriction instead of erasure.
We are committed to fulfilling your rights regarding data processing in all circumstances to offer you a hassle-free customer experience in all ways possible. Once you have dropped the request to us, we assure you that you will get a full-fledged response from our DPO within one month of time. If there are an excessive amount of requests lined up in our protection policy portability section, we may extend the time limit for processing your request. If, by chance or any technical default, we do not fulfill your request within the prescribed time, then you can contact our customer support and get the issue resolved without any problem.
You will have to pay a reasonable fee to cover administrative costs for delivering the information and processing the requests appropriately. If we find that your requests are unsubstantiated or erroneous, we are eligible to refuse them.
Reach us or write to our DPO officer to clarify your concerns, issues, and other questions regarding the use of your personal info and its protection. You will get full support and solutions to each of your queries and the guidance to practice your rights with full confidence. Our data protection officer acts under the GDPR to monitor our compliance. So forget all your worries and enjoy a joyful computing experience by getting our top-tech antivirus software for complete PC protection.
Please note that our privacy policy is provisional and subject to revision or modification at any time. We retain the right to update our Privacy Policy to consider any changes in our data management practices. In the event of any substantial modifications, we will let you know by sending an email to the address associated with your account, issuing a product notification, or posting a notice on this website before the changes become effective. We want you to regularly check this page for the latest information regarding our privacy policies.
Please note that this Privacy Policy is a general framework and may be subject to specific terms and conditions. We recommend reviewing the Privacy Policy provided during the registration or installation process for the most accurate and up-to-date information.
