FAQs

360 Antivirus Pro FAQs

360 Antivirus Pro is a technically smart computer security software designed to detect, block, and prevent advanced malware and virus infections on your devices. It offers high-end protection for your media files, apps, data, social media accounts and online privacy from complex virus attacks, including ransomware, spyware, trojan, and phishing attacks. It has built-in real-time protection that monitors your computer round the clock to keep an eye on suspicious and potentially dangerous activities. You get complete browser safety against hijackers, keyloggers, and malicious sites. It offers complete online protection across all the Windows operating systems with automatic updates for running software, and startup management of different programs running in the background.

Yes! It is fully compatible with your operating system. If you are using the Windows operating system, then you can install and run 360 Antivirus Pro on your devices hassle-free. It will protect all your Windows devices from malware and cybersecurity attacks. The minimum system requirement is Windows 7, and along with this it is compatible with all the latest versions after that.
Yes! You can try 360 Antivirus Pro before purchasing it. Our seven-day free trial allows first-time users to experience the effectiveness and functionality of our antivirus software without making any payment. The free trial offers premium online protection services for all Windows devices to deal with complex malware attacks and cybersecurity threats. Using this free trial, you will be able to make informed decisions on your own whether to buy it or not. If you are satisfied with the services, you can upgrade to the paid version when your free trial is over.
No! 360 Antivirus Pro does not affect your system performance. It is a lightweight software that uses minimal system resources to run its security operations. It runs in the background and does not disturb any running operation when you do your important tasks. Instead of this, it optimizes your system performance by monitoring and disabling unwanted and unnecessary programs that overburden your system resources. You can effectively control such unwanted programs using the built-in startup features it offers. These features enable you to disable or turn off programs that uselessly hog your CPU and Memory.

360 Antivirus Pro offers a 60-day money-back guarantee to its clients if they find the software incapable of meeting their cybersecurity needs. Clients can report the issue to the customer support team within the first 60 days of the purchase and ask for a refund of the full purchase amount. The support team will process the request and refund the amount in the same account using which they made the purchase in the beginning.

Yes, you can use 360 antivirus pro on multiple devices, including computers, laptops, tabs, and other IoTs which uses Windows operating system. If you buy the premium version of our security software, you can protect single device with each connection. You can get as many connections as you need to protect different devices.               

You can contact our customer support just click here. Our dedicated customer care team is at your service round the clock. Whether you have any queries regarding our product or facing any issues in running the software on your computer, we are here to help you around the clock. We leave no stone unturned to offer you quick and effective customer support across various channels, including phone, email, chat, and social media. We make sure that you can easily reach out and get your concerns addressed.

If you change your computer for any valid reason, you can always reinstall 360 Antivirus Pro to your system. You can reinstall the antimalware program on your new device by following easy steps. The steps are as follows:

  1. Uninstall Old Antivirus (if applicable)
    If your old device had an antivirus program installed, it’s a good idea to uninstall it before installing a new one. Having multiple antivirus programs running all at the same time can cause conflicts.
  2. Download the Antivirus Software Visit our official website, 360antiviruspro.com, and go to the download section. Download the installer file for the version compatible with your new device’s operating system.
  3. Run the Installer
    Locate the downloaded installer file and run it. Follow the instructions given on screen to install the antivirus program.
  4. Activate or Register Enter the license key to activate the program. If it needs registration, you can do so by creating a new account. If there is no prompt, you can use your old account to register the key and activate your software.
  5. Update the Antivirus After installation, the antivirus program will likely need to update its virus definitions and other components to ensure it’s up-to-date with the latest threats. Most of the time, it will update automatically and get new features. But to make sure that it is up to date, you can check for the updates manually also.
  6. Run a Scan Perform a full system scan to check for any existing malware or security threats. This will help ensure that your new device starts off on the right foot in terms of security.
  7. Configure Settings Explore the antivirus program’s settings and configure them according to your preferences. You should set up scheduled scans, real-time protection options, and more.

You can disable/ turn off antivirus software temporarily whenever you like. To do so, you can follow some easy steps. They are as follows:

  1. Find the Antivirus Icon
    Get to the antivirus program’s icon in the system tray (usually located in the bottom-right corner of the screen, near the clock). It might look like a shield, a colored icon, or the logo of the software you’re using.
  2. Right-Click the Icon
    Right-click on the antivirus icon to bring up a context menu.
  3. Look for the Option to Disable or Turn Off
    In the context menu, see an option related to disabling or turning off the antivirus protection. It might be mentioned as “Disable,” “Pause,” “Turn Off,” or something relevant.
  4. Choose the Duration
    When you select the option to disable or turn off the program, you might be prompted to choose a duration for how long you want the protection to be disabled. Common options include disabling protection for a few minutes, hours, or until the next restart.
  5. Confirm After selecting the desired duration, confirm your action. This is to ensure that you intentionally want to disable the antivirus protection
  6. Wait for Confirmation The antivirus software will disable its protection for the specified duration. You might receive a notification confirming that the protection has been turned off.
  7. Remember to Re-enable It’s important to remember that you have temporarily disabled your antivirus protection. After the chosen duration or when you’re done with the task that requires the security to be off, you should re-enable the antivirus to ensure your device’s security.

Please note that turning off your security program leaves your device vulnerable to threats. Only turn off antivirus protection if you have a specific reason for doing so and if you trust the source of the files you are interacting with during that time. Additionally, the steps provided are general guidelines and may not precisely match the steps for your specific virus software. Always refer to the official documentation for your antimalware solution for accurate instructions on disabling and re-enabling its protection.

Common Antivirus And Security FAQs

Malware and viruses are often used interchangeably because both have overlapping features. But they are not the same. Here is the clear definition and working of each of the programs:

Malware is software that is designed to infect a system or device using different types of malicious programs. It is a catch-all term that includes all types of malicious programs, for example, spyware, ransomware, viruses, adware, worms, trojans, viruses, etc. These malicious programs exploit cyber security vulnerabilities in your network to enter your system. Once in your system, they start stealing your personal information, modifying programs, displaying unwanted ads, taking control of the system, and preparing ransomware attacks.

On the other hand, the virus is a specific type of Malware that self-replicates itself, inserting its code into key operating areas.  After this, It spreads into the system by attaching itself to legitimate files and programs. It can also sneak into your system through virus-injected websites, emails, flash drives, etc. When you open a file or application from those websites, these malicious programs become active. It starts encrypting files, modifying programs, or disrupting computer operations as soon as it is active.

Antivirus software protects your computer, mobile, laptop, and other Internet of things from online malware attacks. It protects your personal information, important files, documents, and computer programs from malware infections. Antimalware solutions provide you with a secure online computing experience in a digital landscape full of cyber attacks. Its inbuilt web protection features alert you against visiting virus-injected websites and prevent downloading Malware onto your devices. In addition to this, it also works to optimize system performance by identifying and removing resource-intensive or unnecessary processes that are slowing down your system. If you are looking for a complete sense of security and peace of mind while browsing online, you should have antivirus software in your system.

You can scan your system manually to check and detect viruses on your computer. Various indications suggest your system may have some Malware or virus in it. Slow processing, poor performance, hanging operations, and application crashes are some of the examples that strongly indicate Malware or viruses on your computer.

Here Are Some Steps That You Can Follow To Run A Manual Scan:

  1. Open the antivirus software’s user interface.
  2. Look for an option to perform a “Full Scan” or “Complete Scan.” This option will scan your entire computer, including all files, folders, and system areas.
  3. Initiate the scanning process and stay in standby until it finishes.
  4. The duration of the scan depends on the size of your storage and the speed of your computer.
  5. Once the scan is complete, the antivirus software will present a report detailing the findings. This report will indicate whether any viruses, Malware, or suspicious files were detected.


Malicious programs use many disk resources, memories, and CPU. You can open the Task Manager and look for different processes using a lot of resources. To open the task manager, you can press Ctrl+Shift+Esc. It will show you a complete list of programs running on your system. If you find any program that uses a lot of resources, CPU, and memory, just right-click on the program and search online to know more about it. If you find any information related to the program on your search results, then it is surely a virus.

No virus protection program does not slow down your computer. A top-tech virus solution is designed to use minimal system resources, including CPU, memory (RAM), and disk space, to run its operations. You can have the choice of lightweight and optimized antivirus solutions that do not have any impact on system resources. It will allow you to adjust settings related to real-time scanning frequency, scanning intensity, and more. You can customize these settings to balance security with performance. Virus solutions run in the background without interrupting the main course of operation. Instead, a high-quality antivirus solution can enhance the performance of your system using its process optimization programs.

Yes, internet security includes antivirus in it. Internet security is a comprehensive cybersecurity plan that provides protection from Malware, adware, spyware, phishing, and all types of security breaches. It consists of a firewall, antimalware program, network security, parental control, and email protection. Using an internet security suite, you can safeguard your privacy, personal data, files, documents, financial details, and important passwords.

When you are looking for a reliable antivirus program, you must consider several key features and factors to ensure you’re getting the right security software for your computer. Here is a core list of features that your antivirus should include:

Real-Time Scanning

Malware Detection and Removal

Behavioral Analysis

Web Protection

Email Security

Automatic Updates

System Performance Enhancing

User-Friendly Interface

Customizable Scans

Device Compatibility

Privacy Protection

Responsive Customer Support

Additional Security Layers

Affordable Price and Hassle-Free Licensing

A full system scan runs an in-depth system scan that covers every area inside a computer. The area that a full scan covers includes:

  • A hard drive
  • Memory
  • External devices connected to the system
  • USB flash drives
  • All the internal data

Depending on the system memory, different programs, and hard drive space, a full scan can take hours to complete the full system analysis.

On the other hand, a quick scan covers only common areas that include hard drive, system memory, temporary internet files, boot sectors, and system operating database. It will take a few minutes to complete the virus-detecting process in the limited areas of the computer. You can use it to trace Malware and worms in your system quickly, but it may not be able to detect other deeply seated malicious programs in your computer.

Yes, paying for virus protection is worth every penny. If you want to protect your digital devices from online Malware, viruses, and phishing attacks, purchasing a virus-preventing software would be the best decision of your life. Paid computer security software has additional features that provide you an upper hand in dealing with cybersecurity threats. It will protect you from malicious websites, generate security alerts, and detect complex malware threats from entering your system. You can safeguard your personal data, sensitive information, bank details and manage your passwords without compromising privacy.